Our number one priority is to ensure the safety and security of our guests, artists and ship crew. For this to be achieved, it is imperative all guests have an understanding of the behavioral standards to uphold while on board. The information contained within Norwegian Cruise Line’s Guest Conduct Policy (see below) serves to notify all guests of the expected conduct on this Sixthman festival at sea. Please become familiar with this information and then get ready for a vacation that aims to create memories that will last a lifetime!
Your friends at Sixthman.
Full Norwegian Cruise Line Guest Conduct Policy
SAFETY AND SECURITY
Safety and security are everyone’s responsibility. Should anyone become aware of unsafe or possibly illegal behavior during their cruise, they should immediately report this to the ship’s Security Staff or other ship management. This may be done through ship’s telephone system by dialing 911 or by seeking the assistance of a crew member.
GUEST AND CREW INTERACTION
Our crew members are friendly, outgoing and helpful, and they will do their very best to make your vacation as enjoyable as possible. Please do not misinterpret their friendliness. Crew members are prohibited from engaging in physical relationships with guests. Crew members are not permitted to socialize with guests beyond their professional duties, and are not permitted to be in guest staterooms, except for the performance of their shipboard duties. Guests are expected to respect these policies and are similarly prohibited from engaging in physical relationships with crew members. Guests are not permitted in any restricted or crew area of the ship, including crew staterooms and corridors.
VERBALLY ABUSIVE OR OFFENSIVE LANGUAGE
Verbally abusive or offensive language directed toward anyone, to include guests, crew members, governmental officials, or others is not permitted.
INAPPROPRIATE OR ABUSIVE BEHAVIOR
Inappropriate or abusive behavior including uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/false identification, underage drinking (see alcohol section below), providing alcohol to those under the allowed age (see alcohol section below), possession of illegal substances/items or any other illegal or offensive conduct is not permitted.
Sitting, standing, laying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with ship’s equipment, facilities or systems designed for guest safety is not permitted. Guests may not enter or access any area that is restricted and/or for the use of crew members. Any other unsafe behavior, including failure to follow security instructions, is not permitted.
DISCOURTEOUS OR DISRUPTIVE BEHAVIOR
Pool, deck and theater chairs may not be reserved. Topless sunbathing is not permitted. Boom boxes or loud radios are not permitted. Roller blades, roller skates, hoverboards, skateboards, scooters, surfboards, bicycles, and similar items may not be utilized on-board; except for mobility aids related to special needs, as approved by the ship’s management.
As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line will institute changes to its smoking policy for all sailings on or after November 1, 2014. The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players. On Norwegian Getaway and Norwegian Breakaway, smoking on The Waterfront will be permitted on the starboard side, except by the outdoor dining areas. Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. For more information on our smoking policy please click here.
Ship’s management reserves the right to enact and enforce curfews on an individual, group, or ship-wide basis, if in the sole judgment of the ship’s Captain, such steps become necessary to ensure guest or crew safety. Children under the age of 17 are not allowed unaccompanied by an adult after 1:00 am.
DISEMBARKING FROM A SHIP
Parents or guardians must not permit any guest in their care under age 18 from leaving a ship in any port without responsible adult supervision.
PARENTAL AND GUARDIAN RESPONSIBILITY For purposes of this Guest Conduct Policy, a minor is defined as anyone under the age of 18. A young adult is defined as anyone ages 18, 19 or 20. Parents and guardians are responsible for the behavior and appropriate supervision of their accompanying minor(s) and young adult(s) throughout their vacation. This obligation applies during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. This responsibility applies at all times, regardless of whether the parents and guardians are physically in the company of their minor(s) and young adult(s).
Norwegian Cruise Line guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy, will be considered for disciplinary action pursuant to the “Consequences Section” of this Guest Conduct Policy, and may lose their privileges to use the disco or other areas or facilities of the ship or maybe required to disembark the vessel.
Guests are not permitted to bring alcoholic (except wine & a corkage fee will be charged) beverages onboard and Security reserves the right to inspect containers (water bottles, soda bottles, mouthwash, luggage, etc.) at any time. Alcoholic beverages that are purchased from onboard shops or in ports-of-call (which must be presented to security upon re-boarding), will be held until the last night of the cruise. The Freestyle Daily will list the location and time for pick up. Guests who are under the permitted drinking age will not have alcohol returned to them.
The minimum drinking age for all alcoholic beverages on Norwegian Cruise Line ships is 21. Guests who are 18 - 20 years of age can purchase and consume beer or wine when the ship is in international waters (3 miles out of US territorial waters). The age modification does not apply for Alaska and Hawaii sailings. The parent or legal guardian must be onboard the sailing with the young adult and present themselves at the Front Desk so they can sign the form allowing the consumption of beer and wine only. A notarized Parent Consent Form or any other document allowing for temporary guardianship for the purposes of the sailing only will not be accepted.
For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon embarkation (beginning of the cruise). If a guest celebrates their birthday during the cruise, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services to present a government issued form of identification to permit verification of their age.
On cruises embarking in a country where the legal drinking age is lower than 21 and where a young adult (age 18, 19 or 20) is not traveling with a parent or legal guardian, they will generally not be permitted to consume alcohol. There may be exceptions made to this restriction in areas of the world where local laws require and Norwegian Cruise Line concurs. Details on such exceptions can be obtained from the Guest Services Desk. No guest under age 18 may possess or consume alcohol at any time, while onboard or at our private destinations. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Norwegian Cruise Line cruise.
Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding, or while on board; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.
ITEMS WITH HEATING ELEMENTS OR OPEN FLAMES
Certain items that generate heat or produce an open flame are not permitted onboard. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Curling irons and hair dryers are allowed and may require a converter.
DRUGS OR OTHER ILLEGAL SUBSTANCES
No illegal drugs or other illegal substances including but not limited to medical marijuana are allowed onboard or may be utilized during a Norwegian Cruise Line vacation, including during transfers to and from ships, inside terminals, during shore excursions or at our private island. Illegal drugs or substances will be confiscated and appropriate action taken,which may include removal from the ship and involvement of appropriate authorities. In addition, foreign governments at Norwegian Cruise Line ports of call have strict laws that address drug possession. Guests found in violation of such laws are subject to arrest and prosecution by the foreign jurisdiction (and perhaps United States or other authorities as well) and may be prevented from re-boarding the ship.
WEAPONS, EXPLOSIVES OR OTHER DANGEROUS ITEMS
No weapon, explosive, or other item that presents a risk of harm to persons or property, are permitted onboard. They will be taken by ship’s Security and appropriate action taken. Guests are not allowed to bring their own scuba gears onboard such as oxygen tanks, diving knives, spears, etc.
SAMSUNG GALAXY NOTE7
In light of recent safety issues with the Samsung Galaxy Note7, we are asking our guests who own this model to please avoid traveling with this mobile device. The Federal Aviation Administration has banned the Samsung Galaxy Note7 from all air travel, and until further notice, this device will be restricted from all Norwegian Cruise Line ships. Fire is one of the greatest threats at sea and due to the safety concerns these devices present, if one is found in a guest’s possession or unattended in a stateroom onboard, our policy instructs the crew to confiscate the device for safekeeping. The device will remain in our possession, in a safe, monitored location, for the duration of the cruise. Guests can reclaim their device at the conclusion of the cruise from the reception desk.
HEALTH AND ENVIRONMENT
Guests are strongly encouraged to wash their hands with soap and hot water after using the restroom and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.
ILLNESSES AND ISOLATION OF GUESTS
Norwegian Cruise Line follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship’s medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship’s crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section on next page.
FAILURE TO ACT IN ACCORDANCE WITH THIS POLICY MAY RESULT IN:
- Intervention by Security, other management personnel or law enforcement
- Removal of certain onboard privileges, which may include being detained, quarantined or confinement
- Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities) and used for prosecution
- Denial of boarding on the current or any future Norwegian Cruise Line cruise vacation
- Reporting of incidents to government and law enforcement authorities for follow-on legal action
- Removal from ship at the next port-of-call. Guests removed from a Norwegian Cruise Line ship pursuant to this policy, are responsible. Documentation requirements for re-entry into the guest’s home country are also the responsibility of the guest.
OFFICIAL EXCURSIONS IN COZUMEL
If you want to hang out with your 311 cruise family in Cozumel – we’ve planned a custom cruiser-only excursion experience while at port. We set up official Beach Party Excursions at TWO amazing locations - Playa Mia and Mr. Sanchos! Take your pick and sign up . Both excursions include OPEN BAR, lunch buffet, and entrance to a private beach & pools - all just for $30 per person! We have two locations so that we can accommodate ALL 311 cruisers if everyone chooses to attend. Technically you can purchase both excursions, but we highly suggest getting one and enjoying the day at that location. Each location has a set maximum capacity (to ensure a comfortable beach experience). Please understand that if the capacity is reached at one of the locations we will have to stop sales and only the other location will be available to purchase. But, we promise EVERYONE can be accommodated between both location.
To purchase, follow these directions:
- Log into your account
- At the top of the page under “Current Reservations”, click “311 Cruise 2017.”
- Under the “Additional Packages” section scroll down to "Per Person Add Ons"
- Use the dropdown menu to pick the excursion location of your choice - either Playa Mia or Mr. Sanchos - then click the red button that says “Purchase Package”
NORWEGIAN SHORE EXCURSIONS
OR if you’d like to do your own thing…Enjoy fantastic snorkeling, scuba-diving, and fishing excursions. Explore the Mayan ruins. Or just hit the town for some local shopping and dining. Check out the shore excursion opportunities on Norwegian’s website.
You cannot book shore excursions with Norwegian until you are issued a reservation number, which will happen about 4-6 weeks before the cruise sets sail. Once you have been issued the reservation number, you can book excursions online at Norwegian’s website.
As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Line will institute changes to its smoking policy for all sailings on or after November 1, 2014. The specific changes prohibit smoking on stateroom balconies and limit smoking in the casino to players.
Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. If you prefer pipes or cigars, you can smoke in the Cigar Bar (when available) or designated smoking lounge. Smoking cigarettes, electronic cigarettes, cigars and pipes is permitted in outdoor public guest spaces and open decks where designated by the ship's management based on the ship's specific characteristics and arrangement. Smoking, including electronic cigarettes, is prohibited in or near venues serving food, the jogging track, outdoor sporting venues, The Haven outdoor areas and children's pool areas.
Active Casino players may smoke cigarettes in the Casino during gaming hours. Cigarette smoking is not permitted in any other indoor venue or location.
Guests are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes in their staterooms or on their balconies. Cigar and pipe smoking in staterooms and on balconies is prohibited. Smoking inside your stateroom or on your balcony will result in a $250 cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.
Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests' perception is that we are not enforcing the No Smoking rule.
For your convenience, all shipboard expenses are charged to Norwegian's special onboard credit program. Sign up on the first day of your cruise, by establishing your method of payment with Visa®, MasterCard®, American Express®, Discover®, Diners Club®,travelers checks or cash. If you choose to settle your account with cash, a deposit will be required in advance. You may also use your debit card; however, please be advised that Norwegian obtains pre-authorization which some banks may hold for up to 30 days. Read more about debit and cash accounts on Norwegian's website.
IMPORTANT: If you choose to settle your account with cash, a minimum deposit of $150.00 will be required in advance. You may also use your debit card; however, please be advised that Norwegian obtains pre-authorization which some banks may hold for up to 30 days.
Passengers must be 21 years of age or older to purchase or consume alcohol on the ship.
Norwegian permits young adults (18-21) to purchase and personally consume wine and beer only while onboard and with the consent of an accompanying parent. Authorization will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form, which can be obtained and completed at the Guest Services Desk upon embarkation of the ship.
Prior to sailing, you'll be able to see the schedule HERE. There are several resources on Norwegian Jade to help you navigate your festival experience. Once we set sail, we may encounter some changes due to weather or logistical variations. Therefore the following onboard resources will your best source for staying up to date; TV Screens, daily announcements, onboard newsletter delivered to your stateroom, and iConcierge.
You may submit questions regarding the event via Sixthman.net/ask during your cruise. The Sixthman team will reply in a prompt manner.
There is a service wheel outside of your stateroom door, which can be turned to display “Welcome”, “Make Up Cabin”, “Turn Down Cabin” and “Do Not Disturb”. This will help you communicate with your cabin steward as well as allow for onboard deliveries. When the service wheel is set to “Do Not Disturb” you may miss a delivery.
The Norwegian Jade is equipped with a 24 hour Internet Café and Wi-Fi throughout the ship. The usage rates are the same whether you use the computers in the Café or if you connect a personal device to the Wi-Fi. Click here for more information on rates and services.
All of Norwegian's ships have computer terminals you can rent by the hour at the Internet Café. You can also telephone, telex, radiogram or fax to anywhere in the world and be billed* at applicable ship-to-shore rates.
Norwegian guests can also be contacted onboard by calling 1.888.NCSHIPS (1.888.627.4477) from the USA. For the rest of the world please dial 1.732.335.3280. Guests may be reached in their staterooms directly from shore via the ship’s satellite. Messages about missed incoming calls also will be delivered to guest staterooms where guests may call back* the shore via satellite.
Norwegian Ship Telephone & Fax Numbers
When calling from the United States: Dial (888) 627-4477, select the ship, and enter your credit card information.
When calling from outside the United States: Dial (732) 335-3280, select the ship, and enter your credit card information.
For information about Norwegian's innovative, new Freestyle Cellular Service, click here.
*Please use American Express, MasterCard and Discover Card, only.
Nope. But your room is within walking distance.
iConcierge is Norweigian’s smart phone application in which guests can access an array of information during the cruise.
Prior to sailing, download Norwegian’s app, iConcierge, to your iPhone/iPad, Android or Windows 7 device. iConcierge allows you to make reservations for dining and shore excursions, and more – all without buying an internet connection. You can even text message or call your friends on board with the app’s messenger feature! (For guests to communicate via voice to text, each guest must purchase the iConcierge service.)*
*App is free to download, but there is a small fee to use the messenger service on board. Consult the app for exact pricing.
Click here to learn about Norwegian's Splash Academy and Entourage complimentary programs for kids and teens
*Please note that from time to time adjustments are made to children's program hours and locations as required by our scheduled activities.
There is no shortage of food onboard; enjoy a quick snack out by the pool or hit the buffet, all included in your cabin price! Certain specialty restaurants are available with either a fixed price menu with a nominal cover charge or à la carte pricing in addition to the standard dining program. 24-hour Room Service is a available for a $7.95 convenience fee.
Additionally, the formal dining room offers a nicer, sit-down meal for the times you’re more interested in being waited on. These meals are also included in your cabin price.
For more information about the restaurants aboard the Norwegian Jade, click here.
There are special menus for youngsters and special entrées from Cooking Light®. Special meals are available including low-calorie, vegetarian, no MSG, low/no sodium and low/no cholesterol meals, as well as sugar-free and fat-free desserts.
If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise Sixthman at the time of booking. Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that Norwegian is able to fulfill your request. Norwegian cannot guarantee Kosher Meal requests made within 30 days of sail date.
For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in Norwegian's kitchen facilities.
The dress code for 311 Caribbean Cruise 2017 is much more relaxed than a normal cruise. We want you to be comfortable! The only thing we ask is that you don't wear bathing suits or ripped clothing in the dining room. As we get closer to cruise time, we’ll be announcing several "theme nights" – so be prepared to get creative and join in on the fun!
Congrats on your upcoming marriage, how exciting! Unfortunately, we cannot coordinate a wedding during one of our events due to the nature of our sailings. To ensure every guest has an amazing time on their vacation our team’s focus is 100% on executing the event on board. Also, we tend to utilize most venue space for festival programming and operational needs. Guests are welcome to choose to get married while on land just before boarding the ship or at a port of call during the sailing, but this is not something that Sixthman or Norwegian is able to assist with.
Should you plan to tie the knot prior to sailing and make the cruise your honeymoon or plan to get hitched at a port of call, please let us know! We love your love.